Job title: Mobile Device Administrator – IT System Administration – Journey – Perm – Internal Only – *06641

Company: Washington State

Job description: DescriptionFULL-TIME/PERMANENT
MOBILE DEVICE ADMINISTRATOR
IT SYSTEM ADMINISTRATION – JOURNEYInformation Technology Services
Olympia, Washington – Thurston County**This posting is open to internal WDFW employees only**Provide expert-level mobile device support for the agency by managing inventory, developing policies, and ensuring secure and reliable mobile system connections.Responsibilities include hardware planning, maintain and mange Mobile Device Management (MDM), manage MDM client, and provide advanced technical support for mobile devices, Exchange Email, Active Directory, and various communication and collaboration software.Corral Lake – Credit: WDFWPicture yourself,Proactively seeking information, utilizing analytical skills and standard processes and technologies to result in secure and reliable connections to and use of mobile systems, applications, and infrastructure.In this dynamic role,Research, install, configure, customize, troubleshoot, upgrade, integrate and maintain mobile devices, and mobile device management such as MS Intune.With your experience,Provide onsite technical support for mobile devices such as iPhone, iPad, Android on Mobile Device Management (MDM) Systems.We are seeking a candidate,Who models WDFW values: Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).DutiesHere is what you will be doing,Mobile Device Management (MDM) Administration:

• Develop and maintain mobile device management plans and processes including Agency Mobility Policies, Mobile device patch management, knowledge base self-help and technical administration whitepapers.
• Design, deploy, and maintain the service infrastructure including monitoring and maintaining cloud services, orchestrating system integration service, and ensuring security and compliance for MDM infrastructure.
• Design, deploy, configure and maintain the MDM software platform including research, development, and testing of new MDM features, configuration and maintenance of the WDFW app catalog, setup new spaces, configurations and policies for work groups, identify and deploy software updates to the platform.
• Maintain an inventory of agency owned mobile devices/Bring Your Own Device (BYOD) mobile systems utilized within the agency. Develop and maintain applicable configuration, security, remediation, and support standards for BYOD devices.
• Provide operational maintenance and troubleshooting of the MDM platform and mobile devices. Utilize the ITS Information Technology Service Management (ITSM) platform to track and prioritize service tickets for customer support.

Collaboration Administration and Microsoft 365 Apps and Power Platform:

• Create, configure, and maintain SharePoint site collections, back-end support, and infrastructure administration. Review, clean-up, manage and configure SharePoint accounts and sites.
• Configure, maintain, and manage shared services Teams accounts for the Agency.
• Perform all tasks necessary to fulfill Service Level Agreements regarding SharePoint collaboration services including site configuration, security permissions, troubleshooting and customer support.

Audio Visual Collaboration:

• Configure, maintain, and manage shared services communication and collaboration software for business for the agency.

Email Administration:

• Provide system administration of the Shared Services Exchange Email System.
• Install, configure, and maintain Microsoft Exchange Systems Administrator Software.

Online File Storage Administration:

• Configure, maintain, and manage Box.com and OneDrive accounts for the agency.

Multifactor Authentication Administration:

• Configure, maintain, and manage RSA accounts and key fobs (RSA Hard Tokens) for the agency.

Disaster Recovery Technical Support:

• Conduct restorations from the agency backup system when requested by the End User Services unit through Service Tickets.

Records and Data Retention Administration:

• Monitor user account creation and termination services performed by the WDFW Service Desk.

Policy, Procedure, and Training Administration:

• Assist in the creation and maintenance of ITS systems administration policy and procedures.

WORKING CONDITIONS:

• Work Setting, including hazards:

• Office setting. May require work in small or difficult to access areas.
• Schedule:

• Typically, Monday – Friday, 8:00 A.M. – 5:00 P.M.
• Hours may be adjusted at the discretion of the supervisor.
• Occasional off hours work may be required.
• Travel Requirements:

• Travel may be required in some circumstances.
• Tools and Equipment:

• Hand tools, computers, mobile devices, and cabling.
• Customer Interactions:

• Deal directly with end user support staff, WDFW employees and external vendors.

QualificationsREQUIRED QUALIFICATIONS:

• Bachelor’s degree in IT related field (within the last 4 years).

AND

• Four (4) years of recent experience working as system administrator in a medium to large organization.

AND

• One (1) or more years of recent experience (within the last 4 years) systems administration in Mobile Device Management. (Experience may be concurrent).

OR

• Eight (8) years of recent IT experience (within the last 10 years) configuring, administering, and troubleshooting Exchange, Active Directory or Mobile Device Management services.

AND

• One (1) or more years of recent experience (within the last 4 years) systems administration in Mobile Device Management. (Experience may be concurrent).

Special Requirements/Conditions of Employment:

• Undergo a basic background check, which will include fingerprinting.

PREFERRED QUALIFICATIONS:In addition to those required qualifications, our ideal applicant will also have some or all of the following:

• Experience administering SharePoint and Office 365 environment.
• Basic network troubleshooting skills, knowledgeable in network security.

Supplemental InformationPlease note: Failure to follow the instructions below may lead to disqualification.Experience and education selected, listed, and detailed in the Supplemental Questions must be verifiable in the application.In order to successfully apply for this position, you MUST complete your profile at and attach the following to your profile before completing the online application:

• A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).
• A current resume.
• Three professional references.

IMPORTANT NOTE:All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link:JOIN THE WDFW TEAM:Learn about our and the of working for WDFW!The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).WDFW employees may be eligible for the following:Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave types.Eleven (11) Paid Holidays per year and one (1) personal holiday if the employee is scheduled to be, or has been, continuously employed by the State of Washington for at least four (4) months.Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), and an Employee Assistance Program.UNION – WFSE:This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE). This recruitment may be used to fill positions in addition to those listed.Diversity, Equity, and Inclusion EmployerVETERAN PREFERENCE NOTICE:To take advantage of veteran preference, please do the following:

• Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to

. * Subject line must include recruitment number, position, and Vet (for example: #10155 Biologist 1 – Veteran)

• Include your name as it appears on your application in careers.wa.gov.

MILITARY SPOUSE PREFERENCE NOTICE:To take advantage of military spouse preference, please do the following:

• Notify us of your military spouse status by email at

. * Subject line must include recruitment number, position, and MS (for example: #10155 Biologist 1 – MS)

• Include your name as it appears on your application in careers.wa.gov.

Note: Please blackout any PII (personally identifiable information) data such as social security numbers.As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email Jayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or .Follow us on social media:
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Expected salary: $6939 – 9332 per month

Location: Olympia, WA

Job date: Thu, 06 Jun 2024 03:02:25 GMT

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