Job title: International IT Customer Experience Analyst

Company: Allegion

Job description: Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.The role will partner with business and IT peers in Allegion International to build customer solutions and operational capabilities that make digital Business a practical reality across Allegion International (EMEA & Asia Pacific). The role will ensure that we have the desire and ability to use technology to drive business outcomes and walk hand in hand with the business partners to deliver the expected results.The role will be to act as the advisor and evangelist, working closely with the business unit’s needs regarding IT solutions and products that play a role in the business digital disruption and customer experience. The ability to build strong relationships and partnerships based on cooperation, collaboration, and trust is an essential and critical skill required for this role. The communication expertise will play a crucial role in the internal needed alignment and new ways of working (more agile and transparent) in support of the Business’s strategic goals.The role will need to sustain and translate Organizational priorities that depend on technology, supporting business growth and the global/corporate strategy. In addition, it will define the capabilities needed in partnership with our business partners and reach out and engage with key market players through collaborative tools, leveraging the innovative ideas and knowledge from our business functions.What You Will Do:

• Enhance and support a digital business transformation strategy that can map a course through external forces to produce a satisfying customer experience (Internal and External)
• Lead the new IT and Digital initiatives, discuss the requirements, schedule, budgets, resources, and Allegion standard practices, and ensure alignment with the business partners through discovery phases, ideations, implementation, then UAT until the final deployment.
• Leverage on Global Assets (and local suppliers) to deliver a better solution with a broader perspective than our competitors. Connect with peers to address business needs and work collaboratively to deploy solutions across the BU
• Lead business case development & obtaining project funding while managing the roadmaps
• Simplify complex definitions and concepts to involve Business partners in the decision-making process as needed while working collaboratively to ensure alignment, reducing the risk of failure
• Partner and engage with various cross-functional and ensure consistency and transparency at all levels, including language and cultural aspects, are mitigated in advance to avoid product creation delays and misconceptions
• Lead efforts to resolve fundamental project conflicts and establish appropriate resolution paths by acting as a valued partner and liaison with internal teams such as management team, marketing, sales, operations, and Cross-teams at the Corporation level. Resolve escalated items.
• Delivery of New digital initiatives in cooperation with key implementation teams (Overtur, B2B, B2C, CRM, Portal and other needed integrations) in an iterative, agile, and fast-paced environment
• Partnering with the business to understand:

• Strategy
• Business needs
• Issues
• Document problem statements related to business needs
• Work with sourcing on IT-related needs
• Active partnership with key end users to look for ways to optimize system usage and best practices further
• Coordination of CXMs for International in the Unlisted Software Process
• Build digital roadmaps from scratch as needed
• Deep dive on hot-topic issues and priorities
• Responsibility for International application vulnerabilities
• Documentation and collection of requirements for initiatives as required by the business partners, including process flows and analysis of individual improvement possibilities

What You Need to Succeed:

• Bachelor’s degree in Computer Science, Information Technology, or Business, preferred
• Experience required with CRM, ERP, and project management systems, including data integrations and synchronization
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions
• Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders
• Ability to adapt to changing priorities and work in a fast-paced, dynamic environment
• Attention to detail and strong organizational skills to manage multiple projects simultaneously.
• Knowledge of customer journey mapping and lead management processes preferred
• Project management skills to effectively plan and execute platform-related initiatives preferred.
• Has a passion for excellence
• Be Self-motivated with good time management skills and stay current with new technology and processes in information technology
• Is comfortable with and can successfully lead a geographically distributed project team
• Strong oral and written communication skills
• Work closely with both business and IT functions to ensure efficient and timely program deliverables
• Ability to identify issues, generate solutions and choose appropriate alternatives using fundamental root cause analysis
• Strong learning agility and comfort with high degree of ambiguity
• Strong demonstrated leadership
• Strong communication & influence, ability to collaborate with internal & external customers
• Percentage of Travel: Up to 20%

Why Work for Us?Allegion is a Great Place to Grow your Career if:You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!What You’ll Get from Us:Health, dental and vision insurance coverage, helping you “be safe, be healthy”Unlimited Paid Time OffA commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting periodHealth Savings Accounts – Tax-advantaged savings account used for healthcare expensesFlexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expensesDisability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injuryLife Insurance – Term life coverage with the option to purchase supplemental coverageTuition ReimbursementVoluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewardsEmployee Discounts through Perks at WorkCommunity involvement and opportunities to give back so you can “serve others, not yourself”Opportunities to leverage your unique strengths through CliftonStrengths assessment & coachingApply Today!Join our team of experts today and help us make tomorrow’s world a safer place!Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.We Celebrate Who We Are!Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, IrelandREGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370Allegion is an

Expected salary: $2000 per month

Location: Carmel, IN

Job date: Sat, 06 Apr 2024 07:14:43 GMT

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