Job title: Contact Center Tech Rep I
Company: Tech Providers
Job description: Position: Contact Center Tech Rep I
Location: 100% Remote
Duration: 5+ Months Contract.Requirements Include: * Excellent Customer Service Focus.
- Excellent Communication Skills.
- Strong Active Listening Skills.
- Ability to Build and Foster Customer Rapport.
- Astute Learner.
- Competent Trouble-shooting Skills.
- Ability to Evaluate Customer Needs and Determine the Appropriate Options/Procedures.
- Understands Quality and Performance Metrics and Resulting Impact to the Customer.
- Proficient in Microsoft Operating Systems and Applications, Hardware/Software Support.
- Previous Help Desk/Contact Center Experience Beneficial.
- Experience at Institutions of Higher Education Beneficial.
- Learning Management System Experience Beneficial.
- Comp TIA Certification/s Beneficial.
Expected salary:
Location: Lake Mary, FL
Job date: Fri, 31 May 2024 22:00:05 GMT
